managing-incidents

14. Managing Incidents

Read Managing Incidents from the SRE Book.

Publications

PublicationsSRE Workbook: Chapter 9 - Incident Response
PublicationsGeneric mitigations: A philosophy of duct-tape outage resolution by Jennifer Mace
PublicationsIncident Metrics in SRE
PublicationsTaming Choas: Preparing for Your Next Incident
PublicationsShrinking the impact of production incidents using SRE principles
PublicationsShrinking the time to mitigate production incidents
PublicationsHow Lowe’s SRE reduced its mean time to recovery (MTTR) by over 80 percent
PublicationsAdventures in SRE-land: Incident management at Google

Talks/Videos

Talks/VideosManaging Misfortune for Best Results